Local Community Pharmacies

In today’s would with zero phone customer, Keyes Drugs answers the phone and actually works for the business. Thank you for bringing business back to a time where you are # 1…

Mike F. on Google

So incredibly grateful to have my calls answered and issues addressed pretty much immediately. There are never any lines and everyone is friendly and accommodating.

Anna K. on Google

I think it is important, now , to reflect on the behavior and service of places such as pharmacies during the Pandemic’s worst days as well as during any of its days. Again, Acton Pharmacy did a wonderful job. Additional Senior times were set up so that the traffic in the store was for the greatest part restricted to the most vulnerable and those in need. The staff always wore masks and a simple – and non annoying, clear barrier- was put in place at the counter. Clear markers were everywhere for social distancing while waiting in line and the floor was vacuumed. Also an air filtration system was set up The first time I entered the site after its installation- unaware of its presence- I was surprised at how “not like an indoor environment” it felt. Bottom line: felt safe every time I was there while the service continued to be excellent . As someone who went there regularly, I am grateful for everything they did. Thank you. **** I have used Acton Pharmacy for years. AP is more than a pharmacy. It is my local pharmacy. I prefer it 1000 times more than mail order where orders get bollixed and distance works against easy resolution of any problems. They are first rate pharmacists. The service is always friendly and prompt. Everyone is always helpful. I leave with every question answered confident in the quality of the medicines I have received.

Terry L. on Google

The pharmacist cares about customers comments and respond properly. I really liked their attitude and explanation

Mohammad M. on Google

This was the 3rd place I tried for a flu shot. The 1st was booking appointments 5 days out, the 2nd gave me a confirmed appointment, but when I showed up they couldn’t give me the shot b/c they were still running behind from the day before (!). West Concord Pharmacy is doing walk-ins, and there was no wait when I went. Both people I dealt with were friendly, helpful, and polite, even when there was an issue entering my insurance (military Tricare–the stuff of nightmares). I assumed they were going to give up at one point, but the pharmacist actually got on the phone with the Tricare helpline (not for the faint of heart), got it straightened out, and got me vaccinated. This is my new pharmacy!

Meghan G. on Google

Called in to inquire about having a prescription filled and spoke to a very kind, patient woman who listened and helped answer my questions. This is my first time needing a specialty pharmacy and the previous location I spoke with treated me like I was a bother when I just needed some help. I’m glad to have found it here.

Katie B. on Google

I work in a doctor’s office and needed a medication for a patient that had recently been discontnued and was very hard to obtain. The chain pharmacys would not get this for us because they didn’t want to go through the hassle of figuring out how to bill for it. I talked to Saad and he was more than willing to figure it out and was able to get it within a day. Our patient was extremely grateful and we couldn’t be more appreciative! Thanks Saad!

Jennifer H. on Google

Great pharmacy, great service. They will always help with the recipe and make a discount. I like this pharmacy.

Geoff H. on Google

Nice staff willing to help customers overcome problems due to COVID. A caring neighborhood pharmacy. Definitely recommend.

William K. on Google

Over the years I have met various people in the store and found them all to be helpful, kind, and passionate about helping out. Their process of compounding is unique for this area. Their computer system is easy to use for refills and new prescriptions. They call my doctor as needed when my refills have expired. They do flu shots in-house and in private. their inventory is full, and prices seem reasonable. Mostly they are very friendly and explain all the prescriptions to me when I have questions.

Victor N. on Google

This pharmacy is a real asset to our community, especially if you need compounded meds. If they don’t have an answer to your question, they will research it for you.

Marilyn W. on Google

We took advantage of the curbside pick-up this weekend. We appreciate your efforts during this time in providing a safe option for all! Your staff members were so helpful and very accommodating! It was such an easy and efficient process. Thank you Keyes Drug!!!

Dana V. on Facebook

The best little pharmacy. These guys are wonderful, iI cant say enough about them. Anyone who gives less then 5 stars is bitter and does not know what they are talking about.

Alex M. on Google

Excellent customer service. I drove from Brighton to Lexington to pick up my medication, and I’m so happy I did. I grew up in a small town, and Theatre Pharmacy reminded me of that in a lot of ways. I spoke with the pharmacist (who was filling my medication) directly. As it turned out, I could not fill my medication until 3 days later (per my insurance), and when I showed up again, the pharmacist looked up, and said “Hi [my name]!” It was just such a different experience than the chain pharmacies. I have actually gone to Theatre Pharmacy a few times since then, simply because of the great service – despite the half hour drive! Overall, great experience.

Review on Angie’s List

thank god for theatre! real people that answer the phones and help you

Heather H. on Google

Great staff that is super knowledgeable.

Sarah C. on Google

Fantastic customer service, always fast and pleasant!

Bernie P. on Google

Professional, much more time efficient, and lower cost than major brand pharmacies. Outstanding!

Mark A. on Google

Theatre Pharmacy is the best pharmacy I know of. The pharmacists and the clerks are knowledgeable and helpful, service is fast, and prices are really good. Theatre also carries beautiful soaps and toiletries.

Maureen D. on Google

honestly one of the best pharmacies I’ve ever been to they don’t bother you about anything they don’t make up these absurd rules of how to get your medication because they’re not a chain they do absolutely everything by the law and when you’re paying for your own medication or whether the insurance companies paying for your medication as long as it clears get your medication now that’s great customer service

Vance Jr. on Google

In a world of chains, Theater Pharmacy has provided personal excellent service for decades and still does today. Stop in and try this family run business. Years ago, I thought that I needed to go to a chain for savings after years as a Theater Pharmacy customer, only to find out that Theater Pharmacy’s drug prices are competitive and sometimes cheaper than the local chain pharmacies!

Ephraim L. on Google

My pharmacy. Been going here for years. Reliable friendly, small town feel with knowledgeable, professional, caring staff.

Susanna W. on Google

“I have not used another pharmacy (with the exception of obtaining urgent medication after hours) since moving to Lexington over 35 years ago. It is the only pharmacy I trust 100%. I always let them know if I can wait for medication (in case someone else is in a rush), and I trust the advice of the very experienced, knowledgeable and dedicated pharmacists. The staff is consistent and lovely in the front of the store. It’s also a great place for greeting cards, medical supplies and other items. In all the time I’ve been using Theatre Pharmacy, they have never made an error. They are the best. Really. The absolute best. That is, besides being just really nice people. I cannot say enough positive things about this pharmacy. If you are in the area, just use them. You won’t regret it.”​

Helene M., Lexington, MA

“I prefer patronizing local, independent businesses and Theatre earns my business in many ways:  prompt, efficient service; good hours; helpful staff (both pharmacists and front-of-store); and interesting merchandise I don’t find elsewhere.

They carry prescription meds that other pharmacies told me they had to order.  And when one medication had a supply problem, the pharmacist called around to others to find it for me.”

Andrew P., Lincoln, MA

Excellent pharmacy – very attentive to their clients, exceptionally helpful. They treat their customers with dignity and respect.

Rick on Google

W Concord Pharmacy is like a family pharmacy – they are responsive, knowledgable and friendly; but more important the pharmacists and staff respond to each client as an individual. I trust that W Concord pharmacy works very hard to give the best information and care for their clients.

Janet S. on Facebook

Even with two large chain pharmacies close by, I only get my meds at Theater Pharmacy. They have, hands down, the most personable customer service of any pharmacy I’ve ever been to. In addition to the staff who work the counter, the pharmacists are so incredibly helpful when I need advice on medical products or medicines. Also, when I’ve had issues with my insurance company—and who doesn’t—they’ve been great about working with me and my insurance company to get things settled. I know that most insurance companies are trying to get us all to use the large pharmacies or mail-in meds, but with such service, attention, and prices, I won’t go elsewhere.

Linda O. on Google

Always helpful and if they don’t have it they will order it for you! GREAT local Pharmacy!!

Mary H. on Facebook

I’ve been going to Theatre Pharmacy for more than 30 years – ever since CVS filled a prescription incorrectly. The people at Theatre have always been very responsive and helpful, even when I have overlooked the “no refill” note on my bottle. I have a chronic condition and I know that I’ll never be without my medicine. They make the necessary calls to fix everything. Blue Cross sends me monthly letters urging me to join a medicine by mail program to save money. I can’t believe that they would take such good care of me.

Review on Angie’s List

They are very personal and it’s more like going to a family doctor. They contact anyone they need to for you. It is a small pharmacy and they always know you when you walk in.

Review on Angie’s List

Best pharmacy ever! Love everyone who works there! They absolutely bend over backwards to make customers happy… Will order special product, call in special prescriptions… you name it… Will NEVER go to CVS or Walgreens unless forced to….

Charlotte C. on Google

So kind. Family owned. I can’t imagine going anywhere else. Support your local.businesses over chains!!

Renee B. on Google

They are outstanding. You can not meet a more helpful and nice guy than Saad. Kind, responsive, helpful. Really great. (Chicago 😉 )

Francis S. on Google

They are a compounding pharmacy and able to make up doses in any amount. AWESOME! This was perfect for me as I needed a very small dose of a drug that only came in larger sizes. I never knew this could be done but it was just what I needed! Luckily my doctor was also aware that this could be done and this pharmacy could do it.

Bill M. on Google

Keyes Is a wonderful drugstore with a fantastic staff. They take the time to listen, suggest and help. They will order products that are not in stock or make suggestions for other drugs that might work. It’s a great store with a nice selection! Unlike bigger stores, they are trustworthy with my prescriptions.

Review on Angie’s List

Great and efficient customer service, also very friendly

Flor M. on Google

Great local pharmacy. Goes the extra mile for service and professionalism.

Steven E. on Google

After some horrendous experiences with big box store pharmacies, I went looking for an independent, family owned pharmacy for prescriptions for my family, and found a gem in Keyes Drug. In addition to their service and competence, they stock many hard to find products, such as reparative hand lotions, surgical splints, etc.. We now go nowhere else, because Keyes is willing to go above and beyond in terms of answering questions, quickly getting medications, and even flavoring children’s meds.

Review on Angie’s List

I have been satisfied with him. Overall, I have had an absolutely outstanding experience with them.

Review on Angie’s List

This pharmacy is a breath of fresh air after dealing with the large chain pharmacies (CVS) for years. Both the counter staff and the pharmacists are knowledgeable and pleasant. More importantly, they are genuinely helpful and give you time and attention that is sorely lacking at the big chains. In several cases the pharmacists have taken the time to note medication changes, dosage changes, or just something that they thought was unusual… I was so grateful that I have switched EVERY ONE of my family’s prescriptions to Acton Pharmacy, even though I live 15 minutes away (and there is a CVS 3 minutes from my house). Thank you, Acton Pharmacy. You have a customer for life.

Matthew N. on Google

Personal service, community pharmacy. Always willing to help.

Self-verified Patient on Vitals.com

West Concord Pharmacy

Great staff. Extremely helpful. Always available for a discussion.

Nick P. on Facebook

West Concord Pharmacy

An excellent store!

John G. on Google

West Concord Pharmacy

The West Concord Pharmacy should be (maybe it is) on the list of the best local pharmacies in America.

Harry C. on Google

West Concord Pharmacy

Our family has patronized the West Concord Pharmacy for many years. The staff has consistently been helpful, conscientious and professional in handling all of our needs. They go out of their way to keep customers safe … They have also alerted us to potential serious drug interactions. We are truly grateful to have the staff of an excellent, independent pharmacy on our health care team.

Suzanne S. on Google

West Concord Pharmacy

We have used the West Concord Pharmacy for many, many years. We have always found them attentive to details and willing to discuss questions. I recommend supporting this locally owned pharmacy.

Lois A. on Google

West Concord Pharmacy

The staff here is very friendly and helpful! Whenever we need to pick up a little something–whether it’s allergy medicine or even a wrist brace, they not only have what we need but they have the knowledge behind the products as well!

Woods T. on Google

West Concord Pharmacy

Friendly, knowledgeable staff who greet you with a warm smile. One of my favorite aspects about Keyes is that they always seem to have at least two people out front dedicated to customer service, and helping find what they need or answer questions. And no matter WHO is working, they always have stickers for my Granddaughter without asking…

Mark M. on Facebook

Keyes Drug

Babyease is awesome for diaper rash.

Darya H. on Facebook

Keyes Drug

Great service, very quick with refills as well as getting any medication to you whenever you need it. Staff is very knowledgeable and friendly.

Matthew N. on Facebook

Keyes Drug

Best pharmacy – super caring staff, personalized, knowledgeable service, excellent selection of durable medical equipment items (& can always order, if what need isn’t in stock), some less expensive but still qualitative brands, and interesting vitamin supplement options. After becoming a customer here, you’ll never want to settle & use chain pharmacies for your prescription needs.

Sara B. on Google

Keyes Drug

Excellent service and advice, I cannot recommend Acton Pharmacy highly enough. They’ve been able to fill prescriptions that other pharmacies, including mail order, cannot.

Bernard F. on Facebook

Acton Pharmacy

Special thanks to the staff of Keyes Pharmacy and Acton Pharmacy! You went out of your way to help me with my son’s medication and dealing with the insurance company. The staff with whom I dealt with were polite, caring, and pleasant. It is so rare to find such excellence customer service. Thank you!

Shanna C. on Facebook

Acton Pharmacy

I cant say enough about this place! I had to pick up a prescription on my way home from the hospital and was extremely exhausted. I was greeted as I walked through the door, one of the staff congratulated me on the birth of my son, I was given a bottle of water and a seat to relax while they were filling the script. As I checked out they gave me diaper cream for the baby…

Lindsay C. on Facebook

Acton Pharmacy

This is the best pharmacy. Saad Dinno and his staff are always looking out for their clients. They research allergies with any new medicines, their record keeping is impeccable, they coordinate with your Doctors office as needed, they offer an unlimited amount of customer friendly services to better your pharmacy experience and lessening your stress.

De R. on Facebook

Acton Pharmacy

I have used Acton Pharmacy for the past 18 years and have always been impressed with the professionalism of Saad and his staff as well as the personal care they have given to me and my family. They always go the extra mile whether it is staying on top of insurance or getting prescriptions filled quickly.

Monica M. on Facebook

Acton Pharmacy

We are so grateful we found Acton Pharmacy. The team at Acton Pharmacy is 5-Star when it comes to customer service, guidance, and expertise. We came to Acton Pharmacy with a very unique prescription for our 6-year old son and they could have easily turned us away. But they didn’t because the staff at Acton Pharmacy truly cares about people…

Melanie L. on Facebook

Acton Pharmacy

Five stars!! Saad and Ted are the best most caring individuals out there! Always going out of their way to make sure everything is just right. We have many of my sons meds compounded and sent to my house from Acton Pharmacy! Thank you for your amazing care!

Marie V. on Facebook

Acton Pharmacy

Not only a great neighborhood pharmacy. They sell compounded prescriptions and homeopathic remedies, too.

Judith W. on Foursquare

Acton Pharmacy

They have some drugs in stock even when other pharmacies have shortages!

Lauren P. on Foursquare

Acton Pharmacy

Friendly, helpful service.

Marc D. on Google

Acton Pharmacy

They are great, friendly, and fast.

Wes F. on Google

Acton Pharmacy

Professional and caring service. Everyone knows your name.

Suzie P. on Google

Acton Pharmacy

These people go the extra mile for customers. They solve problems with insurance companies, with doctors’ offices, and with suppliers. They are really an essential part of my health team. They have been my pharmacy since the 1960s. In that time, ownership changed, but the excellent service did not.

Liz W. on Google

Acton Pharmacy

Friendly, professional, personal service. Much much better than the chain store pharmacy machines. A true neighborhood drugstore.

William L. on Google

Acton Pharmacy

“This place has everything. Good location and plenty of parking.
The staff are very friendly and helpful.”

Bob K. on Google

West Concord Pharmacy

“A local place for all your health care needs.”

David P. on Google

Acton Pharmacy

“This place is a find. Not like the chain drugstores. You will receive friendly, helpful service and they carry actual medical supplies and provide compounded pharmaceuticals. A real asset to the West Acton community.”

Kathy L. on Google

Acton Pharmacy

“They are first rate pharmacists. The service is always friendly and prompt. Carol and John are always helpful. I leave with every question answered confident in the quality of the medicines I have received.”

Terry L. on Google.

Keyes Drug

I have been using them for over a year and they are very responsive. The pharmacist is very thorough and knowledgeable. They provide personalized service.

Review on Angie’s List

I have loved this pharmacy, in its different locations and names, for the almost 53 years I have lived in West Concord. I cannot possibly imagine a more knowledgeable, polite, and friendly staff.

Frances B. on Google

West Concord Pharmacy

Thanks for 26 years of amazing personal and professional top notch service. Awesome employees that go above and beyond to satisfy their customers. Thanks again!

Brandon W. on Facebook

Keyes Drug

I can’t say enough about the wonderful customer service at Keyes. Our son’s prescription is not covered by our insurance and a very sweet pharmacist at our local CVS recommended we check with Keyes to see if it’s less expensive. Sure enough, it’s $30 less and they mail it to our house! Every time I have called they are a pleasure to deal with. I would recommend them to anyone.

Elizabeth C. on Google

Acton Pharmacy

Excellent staff! A neighborhood institution!

Isabel F. on Google

West Concord Pharmacy

I went there today to fill a prescription and they are so NICE . They also have great products that they don’t have at the chain stores…

Jo-Ann S. on Facebook

Acton Pharmacy